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An Intelligent Fleet Management System for Real-Time Courier Services

Zeimpekis, V., Ninikas, G., Athanasopoulos, T., Minis, I.

Proceedings of the 23rd Conference on Operational Research (EURO XXIII), Bonn, Germany, July 5-8, 2009. 

The need for higher customer service and minimization of operational costs led many courier companies to seek innovative systems for managing customer requests that occur during the planning and/or the execution of daily deliveries. This paper presents the design and implementation of an innovative fleet management system that handles in a dynamic manner the requests that arise during delivery execution and at the same time routes effectively deliveries that are planned in a multi-day framework. The proposed system is tsted in real-life scenarios in a Greek courier operator.